ExiTide is sold with a 60-day satisfaction guarantee from your purchase date, per the brand's stated terms.
Contact ExiTide's official customer support directly — not this website — with your order number, within the 60-day window from your purchase date. Keeping your order confirmation and product packaging may help simplify the request.
Calendar your deadline the day your order arrives. This is the single most practical thing you can do to protect your guarantee.